Ashton & Weinberg recognizes that our clients may have an established relationship with their customers and because of this; Ashton & Weinberg has developed a system that ensures each account is handled in an appropriate manner. At the time of placement, accounts are assigned a plan of action from 1 to 4. These numbers will instruct our collection team as to the manner in which the client would like the account collected.
Action 1 An investigator contacts the debtor and conducts an asset and liability investigation to verify financial security. The debt total of these accounts is in excess of $3,000.00 and the client's primary goal is recovery of the debt. Collectors are continuously working the account to recover a full repayment as soon as possible. If necessary, a collector is permitted to send a five-day attorney demand letter as part of the recovery process. Our clients will be contacted for approval to forward the account to our legal department.
Action 2 This plan is utilized when the client is concerned about maintaining their relationship with the customer. No investigators are utilized. Communications are made by the collector only, using traditional collection methods. These accounts may also contain sensitive subject matter.
Action 3 An action 3 plan is used when a company would like to clean up their 30 to 60 day account receivables. Ashton & Weinberg is hired as a private-label collector and will verify debt and request payment on behalf of the client using an audit presentation
Action 4 This is utilized as an outside billing service only. New accounts are entered into our system and billed according to our client's needs, not as overdue accounts. This billing service is extended to executive, legal, and medical institutions due to the unique nature of each business.